Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information when you use velnixorapy's financial analysis platform.

1 Information We Collect

When you use our financial analysis platform, we collect several types of information to provide you with accurate insights and personalised recommendations.

Personal Information

We collect information you provide directly, including your name, email address, phone number, and business details when you create an account or contact us. This helps us tailor our analysis to your specific financial situation.

Financial Data

With your explicit consent, we may collect financial information such as revenue figures, expense categories, and transaction patterns. This data is essential for generating meaningful financial analysis and recommendations.

Technical Information

We automatically collect certain technical data, including your IP address, browser type, device information, and usage patterns. This helps us improve our platform's performance and security.

2 How We Use Your Information

Your information serves specific purposes that directly benefit your experience with our financial analysis platform.

  • Generate personalised financial analysis and reports based on your data
  • Provide customer support and respond to your inquiries promptly
  • Send important updates about your account and our services
  • Improve our platform's functionality and develop new features
  • Ensure platform security and prevent fraudulent activities
  • Comply with legal obligations and regulatory requirements

We never use your financial data for purposes other than providing our analysis services. Your sensitive information remains strictly confidential and is not shared with third parties for marketing purposes.

3 Data Protection and Security

Protecting your financial information is our top priority. We implement robust security measures to safeguard your data against unauthorised access, alteration, or disclosure.

Encryption and Storage

All data transmissions are encrypted using industry-standard SSL/TLS protocols. Your information is stored on secure servers with advanced encryption, access controls, and regular security audits.

Access Controls

Only authorised personnel with legitimate business needs can access your information. We maintain strict access logs and conduct regular reviews of data access permissions.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Financial data is typically retained for seven years in accordance with UK financial regulations, unless you request earlier deletion.

4 Your Rights Under UK GDPR

As a UK resident, you have specific rights regarding your personal data. We're committed to helping you exercise these rights effectively.

  • Right of Access: Request copies of your personal data and understand how we process it
  • Right to Rectification: Request correction of inaccurate or incomplete personal data
  • Right to Erasure: Request deletion of your personal data under certain circumstances
  • Right to Restrict Processing: Limit how we use your personal data in specific situations
  • Right to Data Portability: Receive your data in a structured format or transfer it to another service
  • Right to Object: Opt out of certain types of data processing, including direct marketing

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within one month and provide clear information about any actions we've taken.

5 Sharing and Third Parties

We maintain strict control over your information and only share it with trusted partners when necessary to provide our services.

Service Providers

We work with carefully selected service providers who help us deliver our platform, including cloud hosting services, payment processors, and analytics tools. These partners are bound by strict confidentiality agreements and can only use your data for specified purposes.

Legal Requirements

We may disclose your information when required by law, court order, or regulatory authorities. This includes compliance with financial reporting requirements, anti-money laundering regulations, and other legal obligations.

Business Transfers

In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll notify you of any such changes and ensure your data continues to receive the same level of protection.

6 Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your experience and improve our services. You maintain control over these technologies.

Essential Cookies

These cookies are necessary for our platform to function properly, including maintaining your login session and remembering your preferences. You cannot opt out of essential cookies without affecting platform functionality.

Analytics Cookies

We use analytics cookies to understand how users interact with our platform, helping us identify areas for improvement. This data is anonymised and cannot be used to identify individual users.

Managing Cookie Preferences

You can control cookie settings through your browser preferences or our cookie management tool. Disabling certain cookies may limit some platform features, but won't prevent you from accessing core functionality.

7 International Data Transfers

While we primarily process your data within the UK, some of our service providers may be located in other countries. We ensure appropriate safeguards are in place for any international transfers.

Adequacy Decisions

We prefer to work with service providers in countries recognised by the UK as providing adequate data protection. This includes European Economic Area countries and other nations with approved adequacy decisions.

Additional Safeguards

When working with providers in other countries, we implement additional protections such as Standard Contractual Clauses, binding corporate rules, or certification schemes to ensure your data receives equivalent protection.

8 Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. We'll notify you of any material changes through your registered email address or prominent notice on our platform.

This privacy policy was last updated in January 2025. We recommend reviewing this policy periodically to stay informed about how we protect your information.

Privacy Inquiries and Contact

If you have questions about this privacy policy or want to exercise your data rights, we're here to help.

Email: contact@velnixorapy.com

Phone: +447550685291

Address: 446 Brixton Rd, London SW9 8ED, United Kingdom

We typically respond to privacy inquiries within 48 hours and will work with you to address any concerns about your personal data.